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Relationship Manager - SME Banking

Main role

  • Leading and managing the relationship with existing and prospective customers in coordination with the concerned departments/stakeholders overcoming all problems and obstacles
  • Cultivating excellence in the service level provided to the customers leading to attracting more transactions/profitability
  • Scheduling and carrying out of field visits to clients to identify their financing needs and obtain the necessary documents approvals required in line with the financial/nonfinancial situation of each client and present it at the higher supervisory level/direct manager
  • Prepare credit memos/proposals, industry/market reports and the needed financial analysis for existing and new clients in line with bank policies/ procedures and CBE regulations followed by presenting them to the higher supervisory level/direct manger followed by SME credit Risk and Investigation Departments
  • Periodic follow-up on client’s activities to identify any developments or deviations that may occur during the operation of the facilities through various sources of information and in coordination with the investigation department and the SME credit risk department
  • Manage & Follow-up on facilities renewals, considering credit conditions to mitigate operational risks and ensure continued compliance with agreed business procedures/policies and CBE regulations
  • Engagement & preparation of periodic reports using approved/set administrative MIS reports reflecting ongoing sales activities, target versus achievement progress and other data related to portfolio control/monitoring presented to the higher supervisory level/direct manager
  • Implementation of other tasks assigned by the direct manager related to the scope of work of small and medium-sized companies

Job requirements

  • Bachelor degree from an accredited university in the fields of Commerce, Business Administration, Economics & Finance
  • Successful completion of an accredited Credit Certificate (post graduate studies in the field of Finance, Business Administration and other relevant fields is a plus)
  • Strong Command of English and Arabic languages
  • 3+ years of experience in the field of SME banking credit assessment/relationship management
  • Possessing Knowledge of SME banking products and services as well as Client relationship management best practices
  • Proven ability of analytical and financial skills and full understanding of SME lending practices/CBE Regulations
  • Proven experience in SME Client Relationship Management
  • Proven problem solving and decision-making skills for complex situations
  • Presentability, communication & negotiation skills
  • Aptitude for fostering positive/productive client’s relationships
  • Teamwork - a strong team player who can demonstrate a valuable contribution across all related teams


Interested candidates can send their updated resumes on recruitment@midbank.com.eg , and please mention the Job title and Job code in the subject of the e-mail.