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Call Center Agent –Digital Channels - Retail Banking

Main role

  • Log calls received on the query management system indicated customer and query related details
  • Ensure that calls logged correspond to calls received (number of calls) on a daily basis
  • Perform Customer Identification and verification for each customer in accordance with procedures as set out prior to raising any information or performing any action on their accounts
  • Own the resolution of customer quires by responding to their requests at the first instance using all the bank’s systems available.
  • Ensure that all the details pertaining to the complaint is obtained from the customer, log all required details into the relevant method
  • On a daily basis, collect the complaints information and submit to the call center team leader to analyze.

Job requirements

  • University Graduate is must
  • Strong people skills
  • Strong telephone skills
  • Good computer skills
  • Excellent customer focus skills


Interested candidates can send their updated resumes on recruitment@midbank.com.eg , and please mention the Job title and Job code in the subject of the e-mail.