Job Details

Relationship Manager - SME Banking

Main Role:

Leading and managing the relationship with existing and prospective customers in coordination with the concerned departments/stakeholders overcoming all problems and obstacles

Cultivating excellence in the service level provided to the customers leading to attracting more transactions/profitability

Scheduling and carrying out of field visits to clients to identify their financing needs and obtain the necessary documents approvals required in line with the financial/nonfinancial situation of each client and present it at the higher supervisory level/direct manager

Prepare credit memos/proposals, industry/market reports and the needed financial analysis for existing and new clients in line with bank policies/ procedures and CBE regulations followed by presenting them to the higher supervisory level/direct manger followed by SME credit Risk and Investigation Departments

Periodic follow-up on client’s activities to identify any developments or deviations that may occur during the operation of the facilities through various sources of information and in coordination with the investigation department and the SME credit risk department

Manage & Follow-up on facilities renewals, considering credit conditions to mitigate operational risks and ensure continued compliance with agreed business procedures/policies and CBE regulations

Engagement & preparation of periodic reports using approved/set administrative MIS reports reflecting ongoing sales activities, target versus achievement progress and other data related to portfolio control/monitoring presented to the higher supervisory level/direct manager

Implementation of other tasks assigned by the direct manager related to the scope of work of small and medium-sized companies



Bachelor degree from an accredited university in the fields of Commerce, Business Administration, Economics & Finance

Successful completion of an accredited Credit Certificate (post graduate studies in the field of Finance, Business Administration and other relevant fields is a plus)

Strong Command of English and Arabic languages

3+ years of experience in the field of SME banking credit assessment/relationship management

Possessing Knowledge of SME banking products and services as well as Client relationship management best practices

Proven ability of analytical and financial skills and full understanding of SME lending practices/CBE Regulations

Proven experience in SME Client Relationship Management

Proven problem solving and decision-making skills for complex situations

Presentability, communication & negotiation skills

Aptitude for fostering positive/productive client’s relationships

Teamwork - a strong team player who can demonstrate a valuable contribution across all related teams 

Interested candidates can send their updated resumes on , and please mention the Job title and Job code in the subject of the e-mail.